Terms of service

Last updated 6 October 2026

1.Acceptance

By using golden-dorado.com, or by using or paying for our services, you agree to these terms. If you accept them on behalf of a company, you confirm that you have authority to bind that company, and "you" means the company.

Most clients sign a master services agreement and an order or statement of work with us (together, a signed agreement). These terms fill in anything the signed agreement does not cover. Where the two conflict, the signed agreement controls.

Our Acceptable use policy and Privacy policy form part of these terms. If you do not agree, please do not use the website or the services.

2.Who we are

Golden Dorado LLC ("Golden Dorado", "we", "us") is an Arizona limited liability company at 7252 N Central Ave, Phoenix, AZ 85020.

In these terms, a client is a company that subscribes to our services, an authorized user is a person the client allows to use its system, and a system is the custom software we build and operate for a client.

3.Using the website

The website describes our company and our services. You may read it, link to it and share it for any lawful purpose. Please do not try to disrupt it, gain unauthorized access to it, or copy it in bulk to republish as your own.

The website is for information. Nothing on it is an offer that binds us until it is set out in a signed agreement.

4.Our services

We design, build and operate custom CRM and operations systems. We host each system in cloud accounts that we control and run it as a managed service: hosting, monitoring, backups, maintenance, support, and the changes agreed with the client. Each client system runs in an isolated environment of its own, with a separate database, file storage and configuration.

Clients subscribe to the service. The scope of each engagement, including what we build, the delivery phases, the fees and the support terms, is set out in its order or statement of work.

We maintain and improve our services over time. We will not materially reduce the functionality a client has subscribed to during a paid term without the client's agreement.

5.Accounts and authorized users

The client decides who may use its system and what each person can see and do. Authorized users sign in with the client's own Microsoft 365 or Google accounts (single sign-on) where the client chooses, and otherwise with one-time codes sent by email.

• Each authorized user signs in as themselves. Sign-in credentials and one-time codes must not be shared.
• The client is responsible for the actions of its authorized users and for their compliance with these terms and the Acceptable use policy.
• The client is responsible for removing access when someone leaves or changes role. With single sign-on, disabling the person in the client's own directory removes their access.
• If you suspect that an account has been misused, tell us straight away at security@golden-dorado.com.

6.Client responsibilities

Good systems are built together. The client agrees to:

• give us accurate information, timely decisions, and access to the people who do the work, so requirements can be agreed and each phase signed off;
• have the rights, notices and consents needed for the data it and its authorized users put into the system;
• comply with the laws that apply to its use of the system, including privacy, marketing and employment laws;
• set roles and permissions that suit its own internal controls; and
• keep its own devices, email accounts and identity directory secure.

7.Acceptable use

Use of the website and of any system we host is subject to our Acceptable use policy. It explains what is not allowed, how regulated data such as payment card numbers must be handled, and how we respond to misuse.

8.Fees and payment

• Fees are set out in each order or statement of work, typically as a build price and a monthly subscription fee.
• Invoices are issued by Golden Dorado LLC and can be paid by ACH bank transfer or card through Stripe.
• Payment is due as stated in the order. If the order does not say, payment is due within 30 days of the invoice date.
• Fees do not include sales, use or similar taxes, which the client pays where they apply. We pay taxes on our own income.
• If you dispute an invoice in good faith, tell us before it is due. We will work it out with you and will not suspend the service over an amount genuinely in dispute.
• We will not change fees during a current term except as the order allows. Any change for a renewal term will be given to the client in writing in advance.

9.Client data

Client data means the information the client and its authorized users put into the system, and what the system produces from it, such as records, files and the audit trail.

• The client owns its data. We claim no ownership of it.
• The client gives us a limited, non-exclusive permission to host, copy, process and display client data only as needed to provide, secure and support the service for that client, and as required by law.
• We do not sell client data, use it for advertising, or use it to train AI models.
• Our staff access a client's system only to operate, support or fix it, and that access is logged.
• For personal information, we act as the client's service provider (processor) under our data processing agreement. Our Privacy policy explains more.

Export. The client may ask for an export of its data at any time. We provide it in standard formats (CSV files plus PDFs and the original stored files) within 30 days of the request.

At the end. When the service ends, we provide a final export on request, within 30 days of the request. The signed agreement sets the window for asking; if it does not, the client may ask at any time in the 30 days after the service ends. We then delete client data from the live system. Backup copies are deleted as they age out, within 35 days, and we confirm the deletion in writing. If the law requires us to keep any item for longer, we keep only that item, protect it, and delete it when the obligation ends.

10.Our intellectual property

We own the software, source code, designs, data models, templates, tools, documentation and know-how we use to provide the service, including the systems we build for clients and any improvements to them.

While a subscription is active and paid, the client's authorized users have a non-exclusive, non-transferable right to use the client's system for the client's own business. A subscription does not transfer ownership of the software or of the environment it runs in.

The client keeps ownership of its names, logos and the materials it gives us, and lets us use them in its system. If you send us suggestions or feedback, we may use them freely, without obligation to you.

11.Confidentiality

Each of us will keep the other's non-public information confidential, use it only for our work together, and share it only with people who need it for that work and are bound to keep it confidential. Client data is always the client's confidential information.

This does not apply to information that is or becomes public through no fault of the recipient, that the recipient already knew or developed independently, or that it received lawfully from someone else. If the law requires either of us to disclose the other's confidential information, we will give notice first where the law allows, and disclose only what is required. These duties continue after our relationship ends.

12.Security

We protect the systems we operate with the measures described on our Trust and security page, including isolated environments for each client, encryption in transit and at rest, role-based permissions, a complete audit trail, and nightly backups with restores that we test.

If a security incident affects client data, we will notify the client without undue delay and within 72 hours of confirming it, followed by a written report of the cause and the fixes. No system is perfectly secure, and each client is responsible for security on its side, such as its users, devices and identity directory. To report a security concern, email security@golden-dorado.com.

13.Third-party services

We run the service on established providers, such as Amazon Web Services for hosting and Supabase for the managed database, and we bill through Stripe. The providers that process client data (our subprocessors) are listed on our Trust and security page. We are responsible for the subprocessors we choose, as set out in our data processing agreement.

Some features connect to services the client already uses, such as single sign-on through its own Microsoft 365 or Google account, or links to other software it runs. Those services are governed by the client's own agreements with their providers. We are not responsible for their availability or changes, but we will work with the client to adapt when they change.

14.Suspension

We may suspend access to a system, in whole or in part, if:

• it is being used in breach of the Acceptable use policy or the law;
• suspension is needed to stop a security threat or prevent harm to the service, the client or others; or
• undisputed fees remain unpaid after we have given written notice.

We suspend only as much and for as long as necessary, give notice in advance where we reasonably can (and promptly afterwards where we cannot), and restore access once the issue is resolved. Suspension does not delete client data.

15.Term and termination

These terms apply to your use of the website for as long as you use it. For services, the term is set out in the order. If an order does not set a term, the subscription runs month to month and either party may end it with 30 days' written notice.

Either party may end a signed agreement by written notice if the other materially breaches it and does not fix the breach within 30 days of written notice, or if the other stops doing business or becomes subject to insolvency proceedings.

When the service ends:

• access to the system ends;
• the client pays for services provided up to the end date;
• if the client ends the service because of our uncured breach, we refund any prepaid fees for the period after the end date;
• client data is exported and deleted as described in Client data; and
• the sections on fees owed, client data, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity and governing law continue to apply.

16.Warranties and disclaimers

We will provide our services with professional care and skill, consistent with generally accepted industry practice, and each system will perform materially as described in its order or statement of work. If it does not, tell us and we will fix it. If we cannot fix it within a reasonable time, the client may end the affected service and receive a refund of prepaid fees for the period after the end date. That is the client's remedy for a breach of this promise.

Each party confirms that it has the authority to enter into these terms.

Apart from the promises in these terms and the signed agreement, and to the extent the law allows, the website and the services are provided "as is" and "as available", without other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We work hard to keep every system running, and we publish live status at status.golden-dorado.com, but we do not promise that any system will be uninterrupted or error-free. Availability and support commitments, where they apply, are set out in the signed agreement.

17.Limitation of liability

To the extent the law allows:

• neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill, even if it was told they were possible; and
• each party's total liability arising out of or relating to these terms and the services is limited to the fees the client paid or owes us in the 12 months before the event that gave rise to the claim. If you use only the website and have no paid relationship with us, our total liability to you is limited to one hundred US dollars.

These limits do not apply to the client's obligation to pay fees, to either party's indemnity obligations, to fraud, gross negligence or wilful misconduct, or to any liability that cannot be limited by law.

18.Indemnity

From us. We will defend the client against any third-party claim that the service, as we provide it, infringes that party's intellectual property rights in the United States, and pay the resulting damages and costs finally awarded or agreed in settlement. If such a claim is made or seems likely, we may modify the service so it no longer infringes, obtain the right for the client to keep using it, or, if neither is reasonably possible, end the affected service and refund prepaid fees for the period after the end date. This does not cover claims arising from client data, from changes or combinations we did not make, or from use in breach of these terms.

From the client. The client will defend us against any third-party claim arising from client data or from use of the service in breach of these terms or the Acceptable use policy, and pay the resulting damages and costs finally awarded or agreed in settlement.

How it works. The party seeking defense must give prompt written notice of the claim, let the other party control the defense and settlement, and cooperate reasonably. No settlement may admit fault on behalf of the defended party without its consent.

19.Changes to these terms

We may update these terms from time to time, and the date at the top of the page shows the latest version. Changes apply to use of the website when they are posted.

For clients, we will email the client's contact before a material change takes effect. Changes never override a signed agreement, and a change that materially reduces a client's rights during a paid term applies to that client only from its next renewal, unless the client agrees sooner.

20.Governing law and venue

These terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules.

Before starting a legal claim, each party will first try to resolve the dispute informally, by writing to the other and talking in good faith for at least 30 days. Any legal claim must be brought in the state or federal courts located in Maricopa County, Arizona, and each party consents to those courts' jurisdiction. Either party may still seek urgent relief in any competent court to protect its intellectual property or confidential information.

21.Notices

To us: by email to support@golden-dorado.com. Notices of breach, termination or a legal claim should also be sent by mail or courier to Golden Dorado LLC, 7252 N Central Ave, Phoenix, AZ 85020.

To a client: by email to the contact named in its order or account, and for notices of breach, termination or a legal claim, also by mail or courier to the address in its order.

An email notice takes effect when sent, unless it is returned as undeliverable. A mailed notice takes effect when received.

22.General

• Entire agreement. These terms, the policies they refer to and any signed agreement are the whole agreement between us on their subject.
• Assignment. Neither party may transfer these terms without the other's written consent, except to a successor in a merger or a sale of substantially all of its business, with notice to the other party.
• Events beyond control. Neither party is responsible for a delay or failure caused by events beyond its reasonable control, other than an obligation to pay.
• Independent parties. We are independent contractors. These terms create no partnership, employment or agency, and give no rights to anyone else.
• Severability and waiver. If any part of these terms is unenforceable, the rest still applies. Not enforcing a term is not a waiver of it.

23.Contact

Questions about these terms are welcome.